One of our existing clients, Cathy O’Neil of ORCAA, asked us for some design help a couple months back. She does algorithmic auditing. Meaning: she checks the algorithms companies are building/using for bias. Sometimes algorithms create unfairness without intention. ORCAA wants to fix that and help groups write more unbiased algorithms. They control so much of our lives, after all. You can find algorithms used in teacher pay, the banking system, criminal justice statistics, and more. Even the media we see can be determined by algorithms.
Relationships are built on mutually understood agreements. More often than not, these agreements are based on mutually implicit understandings of common terms. Employee, best friend, peer, co-worker, manager, president, CFO, etc. all have implicit meanings which we assume are commonly understood. In my experience, we can often trace problems in relationships back to misalignment in these implicit understandings. Our expectations of another person do not align with what they believe is expected of them when our agreement is only as deep as a single word like “client” or “consultant.” At the end of the day each of us has our own unique understanding of these words.
At Good Good Work we strive to make the implicit explicit. We also strive to be transparent. To that end, I’m going to dig a little deeper into how we engage with clients. Read more